IT Support Specialist

📋 Description

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage
• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build
• Own audio visual setup and support for all hands meetings, company events, and day to day
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office
• Partner with the Workplace Experience team on new site builds, including ordering and provisioning
• Support IT onboarding for new hire cohorts

🎯 Requirements

• 2-4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently such as MM&MM
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and

🎁 Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and