Principal Customer Success Manager ( Armis/Veza)

📋 Description

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization
• Understand customer use cases and provide recommendations to improve security posture and platform
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and how they interact with Armis within customer

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related
• 5+ years experience in network engineering, architecture, support, or design.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.

🎁 Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs