Manager, IT Operations

📋 Description

• Lead, mentor, and develop a team of engineers and administrators responsible for enterprise
• Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations
• Act as a senior technical escalation point for complex incidents, outages, integrations, and
• Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration
• Serve as a thought leader for modern workplace technologies and employee productivity solutions.
• Manage day-to-day operations, administration, governance, and lifecycle management of Microsoft 365

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, or related field, or equivalent
• 7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
• 3+ years of direct people management experience leading technical teams.
• Strong technical expertise administering and supporting Microsoft 365 technologies.
• Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint
• Experience managing 24x7x365 technical operations in a global enterprise environment.