Retention Strategist for Marketing Agency

📋 Description

• Manage client relationships and act as the primary point of contact, ensuring clear communication
• Execute retention and lifecycle marketing strategies across email and related customer engagement
• Apply hands-on Klaviyo expertise to build, manage, optimize, and troubleshoot retention marketing
• Work with Shopify-based ecommerce environments and understand how platform data and customer
• Troubleshoot client issues, identify root causes, and provide practical technical guidance and
• Collaborate within a pod-based team structure, coordinating with other specialists to deliver

🎯 Requirements

• Hands-on experience with Klaviyo is essential, with the technical ability to work directly within
• Professional experience in retention marketing, lifecycle marketing, email marketing, or a closely
• Familiarity with Shopify and the broader DTC/ecommerce ecosystem.
• Demonstrated ability to execute marketing strategies directly, troubleshoot issues, and become
• Strong technical proficiency and practical problem-solving skills, with the ability to investigate
• Excellent English communication skills, including the ability to communicate clearly and

🎁 Benefits

• Fully remote work environment.
• Competitive salary.
• Opportunity to work with established DTC and ecommerce brands.
• International, collaborative team environment.
• Hands-on exposure to retention, lifecycle, email, and ecommerce marketing strategies.
• Client-facing opportunity with meaningful ownership and responsibility.