Training Manager | Banking and Financial Services
SutherlandRemotely
contact centertraining managementmicrosoft officephilippinessoft skills
Job Description
📋 Description
- Observe/review training delivery and coach trainers/T-Specs
- Supervise 6-10 trainers/Training Specialists
- Train classes as needed
- Ensure conformance to curriculum and client standards
- Assess participant/class performance via KPIs
- Prepare internal/external training reports
🎯 Requirements
- Bachelor's degree in Education or Communication preferred
- 5-6 years of training experience in a contact center, 3 as people manager
- Excellent knowledge of MS Office (Excel, PowerPoint, Word, Outlook)
- Strong English communication skills
- Strategic in developing solutions
- Willingness to work shifting/graveyard schedule
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