PCI Compliance Specialist

📋 Description

• Provide timely and professional customer support through inbound calls, live chat, email, and
• Guide customers through PCI DSS compliance processes using clear, practical, step-by-step
• Assist users with accessing, navigating, and troubleshooting the online compliance platform while
• Research issues using knowledge bases, internal tools, and available resources to independently
• Collect, verify, and apply relevant customer information to resolve inquiries efficiently and
• Handle escalations and challenging customer interactions professionally, empathetically, and in

🎯 Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in a call center, customer service, technical support, or similar
• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
• Strong customer-service orientation with a collaborative, positive, and professional approach.
• Excellent verbal communication and active listening skills, with the ability to explain complex
• Professional telephone presence and strong interpersonal skills.

🎁 Benefits

• Fully remote position within the United States
• Hourly compensation of $17.00–$18.00, depending on location and experience
• Additional bonus opportunity
• Medical insurance
• Dental insurance
• Vision insurance