Field Support Specialist

📋 Description

• Perform onsite startup, troubleshooting, commissioning, and end-user training for lighting control
• Provide expert technical support to internal and external customers regarding field applications
• Read and interpret lighting plans, floor plans, drawings, and specifications to verify
• Develop and maintain strong relationships with customers, contractors, project stakeholders, and
• Support complex projects by investigating field issues, coordinating solutions, and helping drive
• Provide engineering and technical support while communicating effectively with cross-functional

🎯 Requirements

• Associate's degree, technical degree, or equivalent combination of education and relevant
• 1–2 years of relevant technical experience, with 2–4 years preferred in problem-solving
• Ability to read and interpret technical plans, lighting plans, drawings, and project specifications.
• Working knowledge of basic electrical components, including relays, drivers, ballasts, and related
• General computer proficiency, including email, spreadsheets, word processing, data entry, and other
• Strong written and verbal communication skills, with the ability to explain technical concepts

🎁 Benefits

• Competitive salary range of $48,100–$80,000 USD, with placement based on experience and geographic
• Healthcare coverage, including medical, dental, and vision plans.
• 401(k) benefits.
• Potential commissions and/or incentive compensation depending on the role.
• Remote-based work structure with approximately 90% travel during the Monday–Friday workweek.
• Weekends generally spent at home.