Senior Salesforce Business Analyst

📋 Description

• Engage with partners to translate requirements into scalable Salesforce solutions using interviews
• Create structured documentation including BRDs, user stories, process flows, and functional
• Lead UAT and SIT readiness by partnering with QA, business owners, and developers. Guide execution
• Promote innovation and continuous improvement, identifying design bottlenecks, proposing automation
• Manage configuration and solutioning tasks hands-on, including flows, validation rules, security
• Partner with teams and GTS BPs to intake, frame, and qualify new requests. Align requests to

🎯 Requirements

• 5 to 8 years of experience as a Salesforce Business Analyst or equivalent role in a multi-cloud
• Proficiency with Salesforce configuration and design best practices (Flows, Process Builder
• Experience leading partner engagements, facilitating workshops, documenting clear requirements, and
• Deep familiarity with Salesforce DevOps concepts and tooling (e.g., GitLab, Copado, and Jenkins)
• Hands-on experience managing testing phases, creating test cases, and resolving test cycle blockers
• Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service

🎁 Benefits

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Grabber Assistance Programme
• FlexWork arrangements such as differentiated hours