Team Coach

About the Role

We’re looking for a Team Coach who can train new hires and help existing agents improve their skills and performance.

You’ll work directly with agents through training, refresher sessions, and hands-on coaching to help them understand what they need to improve and how to improve it.

What You'll Do

• Conduct training for new hires.

• Provide refresher training and uptraining for existing agents.

• Coach agents who need help improving their performance.

• Identify skill or knowledge gaps and what may be blocking improvement.

• Demonstrate processes, observe agents, and provide practical feedback.

• Support both voice and non-voice teams.

• Use performance results to identify where additional coaching or training is needed.

• Track progress after coaching or training.

Requirements

What We're Looking For

• At least 1–2 years of relevant coaching, training, or team support experience.

• Experience coaching or developing frontline agents.

• Previous Trainer experience is a major plus.

• Strong spoken and written English.

• Warm, approachable, and engaging personality.

• Strong coaching and communication skills.

• Able to identify why someone is struggling and determine the right support.

• Comfortable working with performance metrics and giving constructive feedback.

Benefits

We offer:

• ₱35,000–₱45,000/month, depending on relevant experience and demonstrated training expertise.

• Philippines-based candidates only.

Originally posted on Himalayas