Associate, Fraud Investigations Cards and Disputes (Fixed Term Contract)

📋 Description

• Investigate & Resolve: Dive into the weeds of card disputes and unauthorized transaction
• Execute Chargebacks: Take decisive action to recover funds by navigating Visa/Mastercard dispute
• Guide the Client: Communicate directly with clients who are stressed about missing money. You will
• Manage the Queue: Act as a master multi-tasker, managing multiple ongoing card disputes at once
• Connect the Dots: Participate in weekly calibration sessions with your peers to share findings

🎯 Requirements

• Experience: Minimum 1 year of direct fraud or disputes experience (experience specifically touching
• Industry Knowledge: Demonstrated understanding of fraud management frameworks, controls, and
• Analytical Chops: The ability to collect, organize, and analyze datasets with precision and
• Communication: Exceptional written and verbal communication skills.

🎁 Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match, through Wealthsimple for Business
• 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
• 90 days away: work outside Canada for up to 90 days per year
• Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
• Hybrid team with over 1,500 employees across North America