Manager, Product Support Engineering

📋 Description

• Debug and troubleshoot incidents with Sonatype products and solutions
• Replicate customer issues
• Assist Product Management in developing and prioritizing enhancement lists
• Summarize, communicate, and escalate customer experiences to management
• Contribute to and maintain the Knowledge Base
• Respond to customer inquiries via support cases, email, chat, and phone

🎯 Requirements

• years experience supporting complex enterprise software solutions
• Familiarity with the Java programming language
• Passion for providing the best support experience possible
• Exceptional communication skills—written and verbal
• Familiarity with Linux command-line tools
• Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)

🎁 Benefits

• Parental leave
• Diversity and inclusion working groups
• Flexible working practices
• Company Wellness Week - We shut down company operations for a week to enable all employees to
• Paid Volunteer Time Off (VTO)