Remotely
it service managementdisaster recoverymainframez/ossmp/ecics tsoem softwareibm zseries
Job Description
📋 Description
- Provide premium technical support to mainframe clients for CICS TS and related OEM software
- Deliver 24/7/365 support coverage across multiple time zones, including participation in on-call
- Install, configure, maintain, enhance, and upgrade CICS TS and applicable OEM products in
- Implement vendor-specific fixes and corrections while following IT service management and
- Support customer operating system upgrade preparation by completing proactive technical activities
- Provide technical expertise during new-customer migrations, working with project managers to
🎯 Requirements
- Bachelor’s degree required, or equivalent combination of education and relevant professional
- 10+ years of hands-on experience working with IBM zSeries/mainframe platforms, including
- Thorough knowledge of CICS TS capabilities, configuration, tailoring, installation, and
- Strong experience with IBM SMP/E and software installation and maintenance processes.
- Solid understanding of CICS TS architecture, concepts, configuration, and troubleshooting.
- Working knowledge of tools and products used to monitor CICS TS region performance.
🎁 Benefits
- Remote work flexibility, with the option to work from home or from an office when client-site work
- Estimated base salary range of $85,000–$148,000 per year, depending on skills, experience, internal
- Eligibility for an annual bonus based on company and individual performance.
- Eligibility for an equity grant through an associate equity appreciation program.
- Unlimited paid days off.
- Three health plan options, plus dental and vision coverage.
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