Technology Support Representative II

📋 Description

• Provide effective, live Level 1 support for Domino’s In-Store Operators
• Remotely diagnose and resolve routine problems including proprietary software, hardware and
• Follow up with customers to ensure calls are resolved and closed promptly
• Keep thorough documentation of reported issues and steps taken in troubleshooting
• Participate in ongoing training as new technology is implemented throughout the Domino’s brand
• Work in the World Resource Center in Ann Arbor, Michigan

🎯 Requirements

• High school diploma required; Bachelor’s degree preferred
• Ability to work nights and weekends
• Help Desk experience and remote support experience preferred
• Familiarity with basic networking troubleshooting
• Strong detail-oriented, communication skills both written and verbal
• Typing proficiency, ability to keep up to date and thorough notes while actively troubleshooting an

🎁 Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits