Technical Support Analyst - Lending Technology

📋 Description

• Investigate application behavior by reviewing logs to identify patterns, root causes, and solutions.
• Troubleshoot issues involving business applications, databases, servers, APIs, integrations, and
• Reproduce customer-reported issues in test environments and document steps, findings, and next
• Analyze API errors and integrations between lending platform and core banking systems.
• Collaborate with developers on escalated issues requiring deeper investigation.
• Execute data queries to support troubleshooting and root-cause analysis.

🎯 Requirements

• Minimum of 2 years in technical support, fintech, banking tech, SaaS, or related tech.
• Strong troubleshooting, analytical, investigative, and problem-solving skills.
• Hands-on experience reviewing logs and diagnosing issues.
• Experience reproducing issues in test environments and documenting findings.
• Working knowledge of business applications, databases, servers, APIs, web services, or enterprise
• Strong communication to explain technical concepts to technical and non-technical stakeholders.

🎁 Benefits

• Competitive compensation based on skills, qualifications, experience, and location.
• Eligibility for incentive awards; comprehensive employee benefits package.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid holidays, volunteer time off, sick days, and vacation.
• 12 weeks paid parental leave; pre-tax transit benefits; no-cost life insurance.