Customer Change Management & Communications Manager (R-19799)

📋 Description

• Program manage complex, customer-impacting changes across multiple teams.
• Define customer enablement plans with milestones and escalation paths.
• Translate technical changes into clear customer messaging.
• Prepare training and enablement content for CSMs and AEs.
• Design change intake and funnel framework with required inputs.
• Determine engagement model (No Communications, Digital, Hybrid, White Glove) and coordinate

🎯 Requirements

• Bachelor's degree in Communications, Business, Marketing, Change Management, or related field.
• 5+ years in customer communications, change management, or related roles.
• Strong understanding of change management frameworks (Prosci or equivalent).
• Excellent written and verbal communication skills.
• Experience with multi-channel customer communications programs (email, in-app, digital).
• CRM and marketing automation experience (Salesforce, Gainsight, Marketo; Journey Orchestrator or

🎁 Benefits

• Generous paid time off.
• Up to 16 weeks paid parental leave after one year.
• Paid sick time to care for yourself or family.
• Education assistance and training resources.
• Do Good Program: volunteer days and donation matching.
• 401k with company match.