Implementation Specialist - Caper (Contractor)

📋 Description

• Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
• Assist with cart setup, staging, and validation to ensure readiness for customer use
• Execute key in-store tasks aligned to deployment timelines and checklists
• Provide on-site support during launch to troubleshoot issues in real time
• Assist customers and store teams with Caper Cart usage as needed
• Reinforce best practices to drive early adoption and smooth customer experience

🎯 Requirements

• You are hands-on, detail-oriented, and thrive in fast-paced environments
• You are comfortable working independently while staying aligned with a broader team
• You enjoy working directly with store teams and customers to solve problems
• You take ownership of your work and contribute to successful, high-quality launches
• Experience in retail, field operations, or customer-facing roles
• Strong communication and problem-solving skills