Senior Business Systems Analyst, Care Automation

📋 Description

• Partner with Product Managers to design scalable customer care processes. Map end-to-end workflows
• Translate high-level product intent into crisp functional and technical specifications, ensuring
• Drive product QA and lead User Acceptance Testing (UAT) with customer care teams. Serve as the
• Leverage data to quantify operational friction and measure impact. Build dashboards, monitor
• Manage cross-functional project dependencies, navigate trade-offs between scope, quality, and
• Proactively spot system bottlenecks and surface high-impact opportunities to optimize product

🎯 Requirements

• 5+ years as a Business Systems Analyst (or similar role) delivering complex, enterprise-grade
• Demonstrated ability to take vague, complex business challenges and turn them into clear, testable
• Hands-on experience architecting integrations across enterprise systems, with strong technical
• Proficiency in SQL and a strong track record of building actionable dashboards, reporting tools
• Deep familiarity with Agile/SDLC methodologies and a solid understanding of customer care
• Bachelor’s degree in a related technical/business field, or equivalent practical experience.

🎁 Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Hybrid work model