Director, Commerce Support

📋 Description

• Develop and drive the strategic roadmap for merchant activation, adoption, retention, and growth.
• Establish organizational priorities aligned to business outcomes and customer success.
• Partner with senior leaders across Commerce, Care, Sales, GTM, Risk, Product, and Engineering to
• Evaluate market trends, customer needs, and emerging opportunities to shape future capabilities.
• Determine areas of opportunity and strategy to further growth with merchants across the GoDaddy
• Establish the long-term vision and transformation strategy for Commerce Support.

🎯 Requirements

• 8+ years of leadership experience in customer support, customer success, payments, commerce
• 8+ years experience in payments and SMB commerce, including payment processing and customer-focused
• Proven ability to drive customer outcomes across activation, adoption, retention, and growth
• Demonstrated success developing business strategy and leading transformation efforts, delivering
• Experience implementing AI, automation, digital support, and service modernization capabilities