Technical Support Engineer II - Costa Rica, Colombia

📋 Description

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I)
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve

🎯 Requirements

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Support Engineering, Software Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks (required).
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is

🎁 Benefits

• Monthly remote work stipend (home internet costs, electricity).
• Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)