Claims Department Senior (Worker's Compensation) On-site

📋 Description

• Conduct daily audits of cases in workflows to identify bottlenecks, errors, or stalled matters
• Lead and implement solutions to move flagged cases forward
• Track recurring issues and recommend process improvements
• Meet weekly with the Claims Department Supervisor to review audit findings
• Discuss and help develop administrative strategies to advance matters efficiently
• Serve as a go-to resource for team members' questions on claims processes and procedures

🎯 Requirements

• Strong problem-solving skills and sound judgment under time pressure
• Fast learner, comfortable picking up new systems and processes quickly
• Proven ability to manage high-volume caseloads without sacrificing accuracy
• Critical thinker who can identify root causes, not just symptoms
• Bilingual (English/Spanish) required
• Comfortable mentoring and supporting colleagues

🎁 Benefits

• medical insurance
• dental insurance
• vision insurance
• flexible time off plans
• Paid Time Off (PTO)
• paid holidays