Director, Managed Services (Remote)

📋 Description

• Direct a 24x7x365 operations team with distributed resources across multiple states while
• Direct planning, staffing, training, cost estimation, proposal preparation, scheduling, quality
• Develop and maintain department goals, metrics, and KPIs specific to operations; conduct routine
• Develop and refine standard operating procedures with control mechanisms to ensure seamless
• Ensure accountability for identifying and enforcing engagement deadlines, schedules, and services
• Support and manage teams, championing a culture of growth and mentorship to motivate team members

🎯 Requirements

• 10+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised
• 8+ years of experience working in a multi-tenant service provider environment
• Experience working with and managing outcomes following ITIL v4 framework standards
• Strong strategic planning, analytics skills, execution, and service delivery excellence
• Financial acumen – understanding of gross profit, net income, and other business financial terms
• Problem-solving – leverage relationships, customer skills, business acumen, and creativity to solve

🎁 Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture