Knowledge Management & Training Lead

📋 Description

• Own the knowledge framework. Define the architecture for the canonical library of risk-operations
• Set policy, procedure, and documentation standards. Own the standards, templates, and structural
• Govern adoption and quality. Run the governance layer that keeps standards live: review cadence
• Manage the BPO content-writing team. Directly manage a vendor-based team of technical content
• Define requirements for teams you don't manage. Set the enablement and documentation requirements
• Architect training and certification. Design a training and certification system built for vendor

🎯 Requirements

• 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or
• Experience operating in a regulated industry or similarly complex, control-oriented environment.
• A hybrid skill set spanning knowledge management and enablement/L&D — able to design both the
• Experience designing knowledge, training, and certification programs for BPO or outsourced
• Experience leading a team, pod, or vendor-delivered group — setting priorities and performance
• Track record of setting standards that teams outside your reporting line actually adopted

🎁 Benefits

• Total rewards package includes base salary, equity (stock options/RSUs), and benefits.
• Salary and equity ranges are highly competitive within the SaaS and fintech industry and are
• New hire offers are made based on a candidate's experience, expertise, geographic location, and