Senior Customer Success Manager

📋 Description

• Integrate analytics into customers' ecommerce infrastructure
• Provide setup support and growth insights for onboarded customers
• Coordinate post-onboarding and ticket management with teams
• Prepare data reviews and deliverables with Media Strategy
• Be first line for technical issues via tickets or Slack
• Monitor account health and proactively reduce churn

🎯 Requirements

• Bachelor's degree in Business, Marketing, Information Systems, Analytics, or related field
• 3+ years in Customer Success, Account Management, or Technical Support (enterprise/eCommerce)
• Experience in SAAS B2B software
• Strong understanding of ecommerce analytics (Facebook Ads Manager, Google Analytics, TikTok Seller
• Technical aptitude for troubleshooting integrations and configurations
• Ability to partner with Onboarding and Support on bugs

🎁 Benefits

• Equity package
• Healthcare (medical, dental, vision)
• 401(k) plan
• Flexible PTO and holidays
• Paid parental leave
• $500 work-from-home stipend