Telephony Engineer

📋 Description

• Own complex telephony integrations and ensure reliable, high‑quality voice experiences for
• Design, implement, troubleshoot, and optimize telephony integrations with CCaaS/CPaaS platforms.
• Act as primary technical point of contact post-onboarding, guiding customers and resolving issues
• Investigate call failures and voice issues using PCAP, SIP traces, carrier logs, and
• Identify root causes of reliability, signaling, and media issues; propose technical improvements.
• Collaborate with engineering/product teams to improve platform and establish best practices.

🎯 Requirements

• 5+ years as Telephony/VoIP engineer or equivalent.
• Deep understanding of the SIP protocol (RFC 3261) and troubleshooting.
• Expertise in RTP and voice‑media troubleshooting; proficient with PCAPs and Wireshark/TShark.
• Solid networking fundamentals: TCP/IP, TLS, DNS, firewalls, connectivity.
• Experience with modern CPaaS/CCaaS platforms (e.g., Twilio, Plivo, Telnyx).
• Ability to script routine tasks in Python, JavaScript, or similar languages.

🎁 Benefits

• Competitive compensation: USD $6,000–$7,500 per month, depending on experience.
• Remote work from India.
• Flexible engagement as a full‑time or part‑time 1099 contractor.
• Work on cutting‑edge AI voice and telephony infrastructure.
• Direct exposure to complex enterprise integrations and modern CCaaS/CPaaS platforms.
• High‑impact role influencing call quality, reliability, and customer experience.