San FranciscoFull TimeSales
Remotely
customer successaccount managementprocess managementrelationship managementnegotiationbusiness & managementdata driven
Job Description
📋 Description
- Build relationships with key stakeholders in each customer account
- Partner with Customer Success to reduce attrition and drive growth
- Help customers plan strategies to achieve goals and remove growth barriers
- Work closely with Product, Engineering, and Alliances
- Share feedback to improve product and CX
- Use data to guide customer conversations and business reviews
🎯 Requirements
- 2+ years in Renewals or Customer Success
- Adapt to rapid shifts in priorities and policies
- Strong negotiation and value-based contract skills
- Strong process management and detail orientation
- Strong customer management and soft skills
🎁 Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
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