Director of VIP

📋 Description

• Own the global VIP portfolio with revenue, retention, and value responsibility.
• Define VIP segmentation, tiers, benefits and engagement models.
• Monitor KPIs, reporting, and decision processes for portfolio management.
• Lead commercial decisions on incentives, offers, and customer treatment.
• Shape VIP vision across casino and sportsbook products.
• Collaborate with CRM, product, and brand teams to grow VIP ops.

🎯 Requirements

• 5+ years in VIP leadership, portfolio or high-value customer management (iGaming).
• Proven ownership of high-value portfolios and commercial performance.
• Strong understanding of high-value player behavior and segmentation.
• Experience building/leading teams with clear KPIs and workflows.
• Cross-functional collaboration across CRM, product, data, marketing, partnerships.
• Strategic, data-informed decision making in fast-moving environments.

🎁 Benefits

• Competitive contractor fees with performance-linked incentives.
• Remote-first international contracting arrangement.
• Autonomy to influence commercial and customer performance.
• Opportunity to lead and shape a growing VIP organization.
• Leadership role for a team of ~9 people.
• Exposure to cross-functional casino, sportsbook, and brand initiatives.