Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across channels (email, chat, Slack) with strong responsiveness and customer
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT, config
• Investigate issues using logs, messages, payloads, and observability signals to determine root
• Manage support cases within SLAs, prioritizing urgent issues and escalating when needed.
• Reproduce and document bugs, collaborate with engineering for resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web platforms, cloud, APIs, backend services.
• Hands-on experience with REST APIs and diagnosing requests/responses, errors, config issues.
• Solid understanding of authentication: OAuth2, JWT, API keys, and related flows.
• Experience with monitoring, logging, observability tools; production systems support.
• Familiarity with AI platforms, ML systems, or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, and developer platforms.
• Learning and career growth opportunities as AI ecosystem evolves.
• Regular team events and offsites.
• Opportunity to work with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative tech.