Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users via email, chat, and Slack with high responsiveness and customer experience.
• Troubleshoot API and integration issues including OAuth, API keys, HTTP errors, rate limits, JWT
• Investigate issues using API logs, errors, payloads, monitoring data, and observability signals to
• Manage support cases within SLAs, prioritizing urgent issues and escalating when needed.
• Reproduce and document bugs, communicating findings with engineering for resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web platforms, cloud environments, APIs
• Hands-on experience with REST APIs and diagnosing requests/responses, HTTP errors, config issues.
• Solid understanding of authentication mechanisms: OAuth2, JWT, API keys.
• Experience with monitoring/logging/observability tools; supporting production systems.
• Familiarity with AI platforms, ML systems, or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infrastructure, and developer
• Learning and career growth opportunities as the AI ecosystem evolves.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative tech.