Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across email, chat, and Slack with high responsiveness and customer experience.
• Troubleshoot API and integration issues including OAuth and API-key authentication, HTTP errors
• Investigate issues using logs, error messages, payloads, and observability signals to determine
• Manage support cases within SLAs, prioritize urgent issues, document cases, and escalate when
• Reproduce and document bugs; collaborate with engineering for effective resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting/analytical skills across web, cloud, APIs, and backend services.
• Hands-on experience with REST APIs and diagnosing requests/responses, HTTP errors, config issues.
• Solid understanding of OAuth2, JWT, API keys, and related auth flows.
• Experience with monitoring, logging, observability tools; production systems support.
• Familiarity with AI platforms or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infra, and developer platforms.
• Learning and career growth opportunities as AI ecosystem evolves.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infra and production-scale generative media tech.