North AmericaFull TimeOperations
Remotely
Listed on 2 job boards, which is a stronger signal than one board alone.
customer servicedocumentationprocess improvementcomplaint managementcross functional collaborationregulatory knowledge
Also available on
Job Description
📋 Description
- Act as Voice of Affirm to resolve complex customer complaints
- Investigate, remediate and learn from escalations with cross-functional partners
- Provide empathetic, high-quality customer interactions via email
- Identify root causes and drive process improvements at scale
🎯 Requirements
- Minimum 1 year experience in operations, customer support, social media, or related fields
- Exceptional written and verbal communication with strong grammar and tone
- Ability to think creatively about solutions and improvements
- Resiliency handling challenging interactions and ambiguity
- Strong customer empathy and service focus; proactive about improvements
🎁 Benefits
- Competitive health benefits; 100% subsidized medical coverage for you and dependents
- Flexible Spending Wallets for tech, lifestyle, and family needs
- Time off and vacation support
- Employee Stock Purchase Plan (ESPP)
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