Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across multiple channels (email, chat, Slack) with high responsiveness and customer
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, config problems).
• Investigate technical issues by analyzing logs, error messages, requests/responses, monitoring
• Manage support cases within SLAs, prioritize urgent issues, and escalate when needed.
• Reproduce and document bugs; communicate findings to engineering for resolution.

🎯 Requirements

• Proven experience in technical support or a closely related engineering role with a customer-first
• Strong troubleshooting and analytical skills across web platforms, cloud environments, APIs, and
• Hands-on experience with REST APIs; diagnose requests/responses, HTTP errors, API configuration
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools; support production systems and
• Familiarity with AI platforms, ML systems, or data-intensive apps is highly valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infrastructure, and developer
• Learning and career growth opportunities as the platform evolves.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative media tech.