Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across email, chat, and Slack with high responsiveness.
• Troubleshoot API and integration issues including OAuth, API keys, HTTP errors, and configuration
• Investigate issues by analyzing logs, error messages, and observability data to identify root
• Manage support cases within SLAs, prioritizing urgent issues and documenting resolutions.
• Reproduce and document bugs, working with engineering for resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with a customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, APIs, and backend services.
• Hands-on experience with REST APIs and diagnosing requests/responses.
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools in production systems.
• Familiarity with AI platforms, ML systems, or data-intensive apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Technically challenging work at the intersection of AI, APIs, and developer platforms.
• Learning and career growth opportunities as the platform evolves.
• Regular team events and opportunities to work with customers and engineering teams.
• Exposure to cutting-edge AI infrastructure and production-scale AI tech.
• Opportunity to influence product reliability and developer experience.