Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across email, chat, and Slack with a high standard of responsiveness and customer
• Troubleshoot API and integration issues including OAuth and API-key authentication, HTTP errors
• Investigate technical issues by analyzing API logs, error messages, and observability signals to
• Reproduce and document bugs, working with engineering to resolve issues effectively.
• Act as a customer advocate, providing feedback on recurring issues and product reliability.

🎯 Requirements

• Proven experience in technical support or related engineering role with a customer-first mindset.
• Strong troubleshooting and analytical skills across web platforms, cloud, APIs, and backend
• Hands-on experience with REST APIs and diagnosing requests/responses.
• Solid understanding of OAuth2, JWT, API keys, and related auth flows.
• Experience with monitoring, logging, and observability tools for production systems.
• Familiarity with AI platforms or data-intensive apps is valuable; strong English technical writing.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infrastructure, and developer
• Learning and career growth opportunities as the platform evolves.
• Regular team events and offsites.
• Exposure to cutting-edge AI infrastructure and production-scale tech.
• Opportunity to influence product reliability and developer experience.