Technical Support Engineer

📋 Description

• Provide advanced technical support across APIs, platform, UI issues, and integrations.
• Support users via email, chat, and Slack with high responsiveness.
• Troubleshoot API/integration issues: OAuth, API keys, HTTP errors, config problems.
• Investigate issues using logs, errors, payloads, and observability data.
• Manage cases within SLAs and escalate when needed.
• Reproduce bugs and document findings with eng teams.

🎯 Requirements

• Proven technical support or related engineering experience.
• Strong troubleshooting and analytical skills across web, cloud, APIs, backend.
• Hands-on REST API experience diagnosing requests/responses, errors.
• Solid auth knowledge: OAuth2, JWT, API keys.
• Experience with monitoring/logging/observability tools.
• Familiarity with AI platforms or data-intensive apps is valued.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at AI APIs, infra, and developer platforms.
• Learning and career growth opportunities as platform evolves.
• Regular team events and offsites.
• Close collaboration with customers, eng teams, and stakeholders.
• Exposure to cutting-edge AI infrastructure and generative tech.