Technical Support Engineer

📋 Description

• Help developers and enterprise customers on a rapidly evolving AI platform.
• Troubleshoot API, authentication, integration, and platform issues.
• Collaborate with engineering and commercial teams for root causes.
• Improve product reliability, docs, and customer experience.
• Work across APIs, cloud environments, and observability tools.
• Contribute to technical writing and process improvements.

🎯 Requirements

• Proven experience in technical support or related engineering role
• Strong troubleshooting and analytical skills across web, cloud, APIs
• Hands-on experience with REST APIs, HTTP errors, config issues
• Solid understanding of OAuth2, JWT, API keys
• Experience with monitoring/logging/observability tools
• Familiarity with AI platforms or data-intensive apps is valuable

🎁 Benefits

• Competitive salary and equity package
• Challenging work at AI infrastructure and developer platforms
• Learning and career growth opportunities
• Regular team events and offsites
• Opportunity to influence product reliability and docs
• Exposure to cutting-edge AI infra and generative tech