Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across multiple channels including email, chat, and Slack with high responsiveness
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT
• Investigate issues using logs, payloads, monitoring data to determine root causes.
• Manage support cases within SLAs, prioritize urgent issues, escalate as needed.
• Reproduce and document bugs; collaborate with engineering for effective resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, APIs, and backend services.
• Hands-on experience with REST APIs; diagnosing requests/responses and API configuration.
• Solid understanding of authentication mechanisms (OAuth2, JWT, API keys).
• Experience with monitoring, logging, and observability tools; production systems exposure.
• Familiarity with AI platforms, ML systems, or data-intensive apps is highly valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infrastructure, and developer
• Learning and career growth as platform and AI ecosystem evolve.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale generative technologies.