Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across channels (email, chat, Slack) with high responsiveness and customer experience.
• Troubleshoot API and integration issues (OAuth, API keys, HTTP errors, rate limits, JWT, config
• Investigate issues using logs, payloads, monitoring data to determine root causes.
• Manage support cases within SLAs, escalate high-impact problems when needed.
• Reproduce and document bugs, collaborate with engineering for resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, APIs, backend services.
• Hands-on experience with REST APIs; diagnose requests, responses, HTTP errors, config issues.
• Solid understanding of OAuth2, JWT, API keys and related auth flows.
• Experience with monitoring, logging, observability tools in production.
• Familiarity with AI platforms, ML systems, or data-heavy apps is valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at the intersection of generative AI, APIs, infra, and developer platforms.
• Learning and career growth as platform and AI ecosystem evolves.
• Regular team events and offsites.
• Opportunity to work with customers, engineering, and tech stakeholders.
• Exposure to cutting-edge AI infra and production-scale generative media tech.