Technical Support Engineer

📋 Description

• Provide advanced technical support to customers and internal teams across APIs, platform
• Support users across email, chat, and Slack with high responsiveness and customer experience.
• Troubleshoot API and integration issues including OAuth and API-key authentication, HTTP errors
• Investigate technical issues with API logs, error messages, and observability signals to determine
• Manage support cases within SLAs, prioritize urgent issues, and escalate when needed.
• Reproduce and document bugs, communicating findings with engineering for resolution.

🎯 Requirements

• Proven experience in technical support or related engineering role with customer-first mindset.
• Strong troubleshooting and analytical skills across web, cloud, APIs, and backend services.
• Hands-on experience with REST APIs and diagnosing requests/responses, HTTP errors, and backend
• Solid understanding of OAuth2, JWT, API keys, and related authentication flows.
• Experience with monitoring, logging, and observability tools, supporting production systems.
• Familiarity with AI platforms, ML systems, or data-intensive apps is highly valuable.

🎁 Benefits

• Competitive salary and equity package.
• Challenging work at intersection of generative AI, APIs, infrastructure, and developer platforms.
• Learning and career growth opportunities as the ecosystem evolves.
• Regular team events and offsites.
• Opportunity to work closely with customers, engineering, and technical stakeholders.
• Exposure to cutting-edge AI infrastructure and production-scale technologies.