Strategy & Operations Manager, Customer Experience

📋 Description

• Lead strategy for international support automation expansion.
• Define use cases, prioritization, scaling across countries.
• Own end-to-end metric tracking and corrective actions.
• Partner with Product and Engineering for feature parity.
• Design and evaluate experiments with Analytics.
• Manage interdependencies with cross-functional teams.

🎯 Requirements

• Organized; create structure in multi-team environments.
• Problem solving from first principles.
• Analytical; able to pull data in SQL and model in Excel.
• Persuasive communicator; influence across DRIs.
• Act with urgency; fast decision-making across time zones.
• Relentless; drive outcomes across teams.

🎁 Benefits

• Reasons to Deliveroo; benefits vary by country, including healthcare, parental leave, pensions, and