VIP Account Manager

📋 Description

• Role: own and manage VIP players, driving retention and revenue
• Face-to-face interactions with VIP players where appropriate
• Upsell/cross-sell through personalized offers
• Collaborate with CRM, Promotions, Product, Payments, Customer Support
• Travel to meet VIPs to strengthen relationships

🎯 Requirements

• Fluent English; Spanish a strong plus
• iGaming experience in online Casino/Sportsbook
• Proven VIP Account Manager or similar high-touch role
• Strong commercial mindset; adept at upsell/cross-sell
• Data-driven with KPI targets; customer empathy
• Willingness to travel; able to work independently

🎁 Benefits

• Autonomy to design personalized VIP strategies
• Direct ownership of VIP relationships and performance
• Global, ambitious team; growth opportunities