Product/Application Support Specialist

📋 Description

• Provide support for WIN's cloud-based apps and digital products.
• Develop product knowledge to become a Subject Matter Expert across platforms.
• Help users navigate features, troubleshoot issues, and configure applications.
• Prioritize requests via ticketing systems and ensure timely resolutions.
• Use AI and productivity tools to accelerate research and improve support quality.
• Collaborate with cross-functional teams to improve product experience.

🎯 Requirements

• 2–5 years in Product/Application/ SaaS/ Technical Support for cloud-based apps.
• Ability to translate product knowledge into effective user support.
• Experience with ticketing, help desk, CRM, or knowledge management platforms.
• Comfort with AI tools (ChatGPT, Copilot, Gemini) for research and documentation.
• Curious, proactive, and able to communicate clearly in English.
• Detail-oriented with strong analytical and troubleshooting skills.

🎁 Benefits

• Remote-friendly culture with opportunities for growth.
• Inclusive, collaborative environment with focus on development.
• Competitive compensation and flexible work environment.