Senior Technical Support Engineer

📋 Description

• Senior Support Engineer for top tier customers ensuring seamless product experience.
• Collaborate across Support, Engineering, SRE, Product Management and Customer Success.
• Troubleshoot, reproduce issues, and document bugs with Engineering.

🎯 Requirements

• Technical Degree preferred (Computer Engineering, CIS, MIS, CS).
• 8+ years related experience with Bachelor's or equivalent.
• Excellent communication and troubleshooting skills.
• Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies.
• Experience with Linux, virtualization, and cloud platforms (AWS, Azure, GCP).

🎁 Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave; Progressive healthcare options.
• Retirement programs; Education reimbursement.
• Commuter offset (specific locations).