Enterprise Support Specialist

📋 Description

• Act as a reliable operational partner for our enterprise partners, managing complex account
• Respond to customer questions and troubleshoot basic technical issues (e.g. login errors, password
• Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance
• Perform data entry tasks, ensuring all information is inputted with speed and precision
• Identify recurring friction points and recommend process or documentation improvements that make
• Contribute to a positive, high-performing team culture

🎯 Requirements

• Strong English fluency (verbal and written)
• High attention to detail and high standards for accuracy
• Proven ability to follow step-by-step instructions without deviation
• Tech-savvy and comfortable learning new platforms and tools
• Strong time management and organizational skills
• Ability to work overlapping with U.S. time zones (ET or PT)