RenoFull TimeOperations
Remotely
financial servicesleadershipcustomer supportoperations managementcompliancemortgagedata driven
Job Description
📋 Description
- Oversee day-to-day operations for peak efficiency and compliance.
- Drive brand engagement, troubleshoot issues, and ensure customer success.
- Lead a team of Team Managers, mentor staff, and manage escalations.
- Lead weekly Operations Management syncs to improve processes and the customer journey.
- Ensure agents adhere to Originations policies, regulations, and security requirements.
- Foster an inclusive culture and cross-functional collaboration.
🎯 Requirements
- 2+ years in a leadership role (1+ years in operations management) and 1+ years in a direct
- Active NMLS License within the last 5 years.
- Experience in tech support, mortgage, financial services, or banking.
- BA/BS degree preferred.
- Strong communication, adaptability, and detail-oriented skills; able to navigate new tech platforms
- Commitment to security policies and data handling; complete mandatory security training on time.
🎁 Benefits
- Comprehensive medical, dental, and vision with employer-paid premiums.
- Company HSA/FSA, 401(k), and commuter benefits.
- Employer-paid life and disability insurance.
- Holidays, PTO, and paid family leave.
- Continuing education reimbursement.
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