Head of Tech Support EMEA

📋 Description

• Lead a 90+ person technical and operational support team across EMEA.
• Define and execute regional support strategy and align with global goals.
• Represent support in customer conversations and translate feedback into action.
• Drive continuous improvement in processes, metrics, and ways of working.
• Collaborate with Commercial, Product and Operations to ensure regional readiness.

🎯 Requirements

• 15+ years in enterprise-level customer support with scaling teams (50+ FTE).
• Experience leading B2B frontline, tiered, and technical support in complex environments.
• Deep familiarity with ticketing systems (e.g., Salesforce Service Cloud) and AI-driven automation.
• Strategic thinker who translates feedback into long-term plans.
• Collaborative leader who builds cross-functional relationships across regions.
• Based in (or willing to relocate to) Amsterdam to be close to team and regional stakeholders.

🎁 Benefits

• Senior leadership role at a global fintech company.
• Opportunity to define best-in-class technical support for the EMEA region.
• Exposure to global strategy and high-profile customers.