Senior Service Delivery Manager

📋 Description

• Lead ITSM processes and controls for client services
• Report to Service Delivery Director
• Own client service reviews and status updates
• Communicate client roadmaps and contract changes
• Coordinate transition of new products/services
• Governance and regulatory controls maintenance

🎯 Requirements

• 6+ years in a client-facing role
• ITIL certification; strong ITSM knowledge
• Fluency in English; strong stakeholder skills
• Conflict handling, negotiation, and leadership
• Understanding of service strategy and escalation models
• Ability to communicate across all levels

🎁 Benefits

• Career development and learning options
• Competitive benefits and work-life balance
• Flexible working and home office options