Business Services Manager

📋 Description

• Lead performance, quality, and execution across Vendor, Verification, and School support workflows.
• Own KPIs and SLAs; align with company expectations and goals.
• Develop and execute operations strategies with Strategy and Growth teams.
• Use data and reporting to drive insights and improvements.
• Directly mentor Support Specialists and enable high-quality service.
• Collaborate cross-functionally to ensure effective communication and execution.

🎯 Requirements

• People leadership experience managing frontline teams.
• Data-driven with comfort owning metrics and SLAs.
• Structured, calm, and solutions-oriented under risk or escalations.
• Collaborative, cross-functional partner capable of executing strategy.
• Process-minded with a passion for improving workflows and consistency.
• Clear, empathetic communicator able to navigate high-stakes situations.

🎁 Benefits

• Medical/Dental/Vision plans
• Health services and short-term disability
• Unlimited PTO
• Perks and additional benefits