Manager, ERP Application Support (Distribution)

📋 Description

• Lead and develop a team of Application Support Engineers to deliver high performance and customer
• Oversee day-to-day support operations: case assignment, escalation, and workload planning.
• Provide advanced technical support to Acumatica customers and partners for complex issues.
• Coordinate with Engineering, Product Management, and Documentation to resolve issues and meet SLAs.
• Drive process improvements and promote best practices in support operations.
• Collaborate with cross-functional teams to improve product quality and customer experience.

🎯 Requirements

• Bachelor's degree in IT/IS/CS or related field.
• 5+ years ERP/enterprise software support or consulting experience (Acumatica, Odoo, SAP, NetSuite)
• 3+ years of people management leading technical support or related teams.
• Strong analytical, troubleshooting, and communication skills.
• Proven leadership, coaching, mentoring, and conflict-resolution abilities.
• Ability to work independently and across departments.

🎁 Benefits

• Healthcare benefits (medical, dental, vision) for employees and dependents.
• 401(k) plan with company match and PTO.
• Short-term and Long-term Disability; Basic life insurance.
• Opportunities for professional growth and performance-based rewards.