NDLS Booking Line Agent

📋 Description

• Ensure all calls received are answered in a timely and professional manner.
• Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and
• Process bookings & cancellations for NDLS Customers
• Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
• Ensure a full understanding of SOP’s and Scripts
• Ensure all agreed operational procedures & scripts are strictly complied with.

🎯 Requirements

• Leaving certificate or equivelent

🎁 Benefits

• Computer literate
• Excellent communication skills – both verbal and written
• Ability to multitask and work under pressure
• Effective interpersonal skills at all levels
• Ability to demonstrate accuracy and attention to detail
• Ability to work under own initiative and as part of a team.