Support Delivery Lead

📋 Description

• Lead the new global Support Engineering team for OpenAI.
• Collaborate with enterprise accounts, product, and field teams.
• Drive knowledge sharing and strategic initiatives in ops and processes.
• Ensure 24x7 coverage and scale across time zones.
• Build relationships with customers for successful deployments.
• Contribute to leadership across the Support org.

🎯 Requirements

• 8+ years in technical support or software engineering.
• 4+ years leading technical teams in high-scale environments.
• Experience guiding senior ICs and setting direction.
• Deep technical background in app dev or infrastructure.
• Strong cross-functional partner with roadmaps influence.
• Automation-first mindset to scale support with AI.

🎁 Benefits

• Relocation assistance
• Hybrid work model (in SF, 3 days in office)
• Equity + salary